Join our team!

Help us make the world better! Public Good is a social impact tech company that harnesses AI to mobilize consumer actions on the world’s most important causes, and we’re looking for great people to join us. If you enjoy collaborating, communicating, and being a part of a team dedicated to social impact, check out our open job positions. To apply or ask any questions, email jobs@publicgood.com  

Current open positions:

Client Success Manager

Head of Media Operations

 

Client Success Manager

Location — Chicago, IL

Overview
Public Good empowers readers to take action on the issues in the news. We partner with America’s largest publishers (such as CNN, Vice, and Tribune Media) and insert our social impact actions into their digital content. Our core commercial product allows major brands to sponsor actions that align with the social impact programs those brands espouse. For example, Vaseline recently sponsored a program relating to California wildfire relief with actions that empowered users to donate or volunteer alongside Vaseline and their partner NGO, Direct Relief. We run programs on issues from natural disaster relief and global warming through violence prevention and voter registration. Our clients include many of the world’s most recognized brands from Microsoft and Mars to Unilever and UBS.

We are seeking an exceptional individual to drive Client Success for Public Good media activation and sponsorship programs. The Client Success Manager is an external and internal facing role, highly critical to the company’s success, and will contribute materially to the retention and growth of Public Good’s advertiser and brand client partnerships. The Client Success Manager owns the client relationship from receipt of an Insertion Order to completion of a campaign, and is responsible for ensuring successful campaign management, delivery, and performance. The Client Success Manager is our client’s primary point of contact through the campaign lifecycle and is laser-focused on exceeding client expectations through regular updates, scheduled business reviews, and other touchpoints. This position plays an integral role in supporting the sales organization to determine the best next steps for renewals, ideas to further develop the client account, and contributes valuable input to our feedback loop that informs internal product and engineering and commercial stakeholders regarding the development of new platform innovations, capabilities, and features.

Experience & Skills

  • 2+ years with a media agency, in-house media buying team, or major digital publisher.
  • Ability to “speak fluent agency” and communicate with client and media buying teams.
  • Experience providing product, campaign, strategic education and guidance to clients.
  • Proven ability in achieving account success, client satisfaction, and investment growth.
  • Effective at client communication, including goal and expectation setting, establishing how success will be measured, and aligning to product strengths and capabilities.
  • Fluent in all aspects of campaign setup, management, performance optimization, reporting, client communication and presentation pre-, mid-, and post-campaign. 
  • High technical literacy in web and ad tech. You don’t need to be a coder, but you do need to be able to talk productively with engineers.
  • Deep experience with advertiser KPIs, campaign performance measurement, metrics and analytics (specific tools include Google Analytics and Data Studio.)
  • Personable, team player with exceptional organizational skills, especially the ability to prioritize and to keep lots of balls in the air. 
  • Excellent written and verbal communication skills. You will be the “translator” between lots of different audiences.
  • Self-starter, comfortable with ambiguity, data-driven and results-oriented.
  • Plus: experience in ad/campaign operations at a large digital publisher, programmatic trading at a demand-side platform (DSP), or ad buying at a digital media agency.
  • Plus: conceptual understanding of machine learning and contextual targeting.
  • Plus: Strong familiarity with the ad tech marketplace.

About Public Good

Public Good is a social impact tech company that harnesses AI to mobilize consumer actions on the world’s most important causes. Our flagship product inserts interactive units into major news publishers’ websites that empower users to take action on the issues raised in those stories. We bring in revenue and leverage our impact by inviting major brands to sponsor our calls to action.

Many of the world’s largest advertisers use Public Good, and multiple peer-reviewed papers have covered our unique AI platform. Our interactive cards appear on publisher sites ranging from Tribune Media and CNN through Vice and niche publications.

We are a startup based in downtown Chicago. This role is based in our Loop office.

We try to balance great work-life flexibility with a very motivated, results-oriented culture. It’s still a small team and each person has multiple responsibilities. Our culture is to be always helpful, always mindful, and always moving forward.

To Apply or Ask Questions
jobs@publicgood.com

 

Head of Media Operations

Location — Chicago, IL

Overview
Public Good empowers readers to take action on the issues in the news. We partner with America’s largest publishers (such as CNN, Vice, and Tribune Media) and insert our social impact actions into their digital content. Our core commercial product allows major brands to sponsor actions that align with the social impact programs those brands espouse. For example, Vaseline recently sponsored a program relating to California wildfire relief with actions that empowered users to donate or volunteer alongside Vaseline and their partner NGO, Direct Relief. We run programs on issues from natural disaster relief and global warming through violence prevention and voter registration. Our clients include many of the world’s most recognized brands from Microsoft and Mars to Unilever and UBS.

We are seeking an exceptional individual to run Media Operations for Public Good. This is a highly visible and critical role within the company which will contribute to the success, retention and growth of our most valued publisher, advertiser and media agency partners. This role is responsible for overseeing all aspects of the customer success practice including Publisher Operations which entails integration, activation, and upkeep of publishers on the Public Good platform, maintaining ongoing publisher relationships, account management, customer success, and growth, and Campaign Operations which entails advertiser sales support, campaign  planning, management, optimization, reporting, client account management, and growth. Your teams ensure the success of our partners through regular check-ins, scheduled business reviews, product development collaboration, communicating on new product features, extensions, and innovation opportunities, and beta testing new services.

We are seeking a player/coach who can serve as the central point of contact for Public Good customers, take on many hands-on tasks as an individual contributor, and build out the Media Operations team as we grow. The ideal person is deeply connected in the digital media space, understands the challenges, goals, and opportunities for both publishers and advertisers in today’s media landscape, is familiar with the mechanics of operating a two-sided digital media business, and is moderately technical.

Experience & Skills

  • 5+ years in a senior role at a major digital publisher or media agency, ideally in a product, operational, or media activation capacity.
  • Ability to “speak fluent publisher” and navigate publishers’ hierarchy (including editorial teams), as well as communicate with advertising client and media agency teams.
  • Proven business development and revenue building skills.
  • High technical literacy in web publishing and advertising technology. You don’t need to be a coder, but you do need to be able to talk productively with engineering colleagues and oversee publisher integrations.
  • Strong familiarity with the publisher ecosystem and advertising technology marketplace.
  • Experience with client management and expectation setting, campaign management, performance optimization, and client communication pre-, mid-, and post-campaign
  • Deep experience with advertiser KPIs, campaign metrics and analytics (specific tools include Google Analytics and Data Studio.)
  • Exceptional organizational skills, especially the ability to establish and iterate on key performance indicators (KPIs), prioritize and to keep lots of balls in the air. 
  • Great written and verbal communication skills. You will be the “translator” between lots of different audiences.
  • Self-starter, comfortable with ambiguity, data-driven and results-oriented.
  • Experience managing and building an amazing team.
  • Big plus: experience at a media buying agency or on the brand side as a digital marketer.
  • Plus: conceptual understanding of machine learning and contextual targeting.

About Public Good

Public Good is a social impact tech company that harnesses AI to mobilize consumer actions on the world’s most important causes. Our flagship product inserts interactive units into major news publishers’ websites that empower users to take action on the issues raised in those stories. We bring in revenue and leverage our impact by inviting major brands to sponsor our calls to action.

Many of the world’s largest advertisers use Public Good, and multiple peer-reviewed papers have covered our unique AI platform. Our interactive cards appear on publisher sites ranging from Tribune Media and CNN through Vice and niche publications.

We are a startup based in downtown Chicago. This role is based in our Loop office.

We try to balance great work-life flexibility with a very motivated, results-oriented culture. It’s still a small team and each person has multiple responsibilities. Our culture is to be always helpful, always mindful, and always moving forward.

To Apply or Ask Questions
jobs@publicgood.com

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